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UwU Rewards Membership – Cancellation Policy

UwU Rewards is an optional, automatically renewing membership. After a 14-day free trial for new eligible members, it costs $3.99 per month, plus any applicable taxes, until you cancel.

How to Cancel

You can cancel at any time in your UwU Market account. You can also contact our Support Team at Support@uwumarket.us (Monday–Friday, 10AM–5PM CST). To avoid your next charge, cancel before your next scheduled billing date, which is shown in your UwU Market account.

Canceling During Your Free Trial

  • If you cancel before your first scheduled billing date, you won’t be charged the $3.99 membership fee.
  • Your membership and member benefits end as soon as you cancel.
  • The introductory free trial is limited to one per customer. If you cancel and rejoin later, you won’t get a new trial.

Canceling After You’ve Been Charged

  • Canceling stops your next automatic renewal.
  • Your membership and member benefits stay active until the end of the billing period you’ve already paid for. After that, the membership expires and you won’t be charged again.

Refunds

Membership fees that have already been charged are non-refundable unless applicable law requires otherwise. Instead of a refund, you keep your benefits until the end of your current paid period.

Customers in the EU, EEA and UK: You can cancel your UwU Rewards membership within 14 days of signing up without giving a reason. If you cancel during your free trial, you won’t be charged.

What Canceling Doesn’t Change

  • Existing orders: Canceling your membership doesn’t cancel any merchandise orders or pledges.
  • Discounts already used: Rewards discounts that were properly applied to completed orders before you canceled.
  • Shipping Protection: Shipping Protection is a separate optional add-on, not part of your membership, and canceling your membership doesn’t affect it.

After Cancellation

Member-only features stop when your membership ends. These include the free shipping benefit, member deals, monthly rewards, member badges, and comment customization. Comments you’ve already posted may stay visible on UwU Market, but member styling may no longer show.

For returns and refunds on merchandise, see our Refund Policy: https://uwumarket.us/policies/refund-policy